Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people.

CHC’s doors are open to youth and staff regardless of their race, religion, sexual orientation, gender identity, or gender expression. We believe that youth and team members deserve to be in an environment that is inclusive and affirming; where everyone is treated with dignity and respect and valued and appreciated for who they are. Maintaining a diverse community of youth and staff is key to our ability to achieve our mission most effectively. We are also committed to being a leader in advancing anti-racism, and to promoting opportunities for the free expression of the lived experiences of our youth and staff.

We are looking for people who, like us, believe that every young person deserves a place to belong. We think it takes all kinds of people to create diverse solutions to end youth homelessness and we are on a committed journey to build an inclusive and equitable work culture that brings out the best in everyone. In our Los Angeles location, which is our flagship site, we offer a full continuum of housing and support services to young people. Over the past 36 years, our services have grown and expanded, and we serve more than 900 young people every year.

As our agency provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.

Covenant House California offers an excellent benefits package, (most benefits effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation package.

POSITION SUMMARY:

Under the supervision of the Director of Government Grants & Compliance, the Quality Assurance Associate (QA Assoc) plays a vital role in supporting the agency’s statewide efforts to maintain our high-quality, effective programming for youth experiencing homelessness for. The QA Assoc will be responsible for ensuring data integrity and quality across all program areas, contributing to programmatic management through the review and monitoring of service delivery documentation, and promoting compliance with private and government funder requirements.

This position coordinates closely with program staff to support accurate and timely data entry, maintain and monitor program databases (including ETO, HMIS, and others), and ensure adherence to best practices and tracking standards. The QA Assoc will also assist with internal audits, program evaluation reporting, and preparation for site visits and compliance reviews. Additionally, this role supports the agency’s funding needs by contributing to grant reporting processes, collecting data to demonstrate program outcomes, and participating in cross-functional meetings with service programs and the Director.

ESSENTIAL FUNCTIONS:

Works collaboratively with CHC's Program teams to ensure accuracy, consistency, and timeliness of data entry across program databases (e.g., ETO, HMIS, internal tracking systems).

Provide a high level of customer service to partnering departments including programs, HR, development and finance. This includes communicating requests for information you may need to accomplish your goals, as well as providing information others request to inform their goals.

Maintain updated documentation of data standards, protocols, and procedures for assigned contracts, systems or areas of scope defined by the Director of QA.

Maintains census and bed list reports at all sites, mitigating any gaps in accuracy and proper training of staff members in those data systems.

Conduct routine data quality checks and audits to identify errors or inconsistencies, and work with agency staff on the correction process.

Monitor program performance metrics in alignment with agency goals and funder requirements, including performing routine chart audits, and summarize findings and recommendations.

Assist in the preparation of data reports for funders, government agencies, and internal stakeholders.

Document Management: Assist in maintaining the various filing systems at each site in an organized and consistent manner. Charts and documentation: Prepare charts for audit-readiness and ensure that all contractually required paperwork, signatures and audit sheets are maintained by program.

Respond to job related emails, voicemails and direct requests from in a timely and professional manner.

Participate in weekly QA team meetings, and other meetings as assigned.

Other duties as assigned by supervisor.

JOB REQUIREMENTS:

EDUCATION:

High School Diploma required.

EXPERIENCE:

Minimum of 2-3 years of relevant data management experience, including interacting with both SQL- and internet-based databases. HMIS and/or Bonterra ETO or similar database experience is preferred.

SKILLS:

Must have strong verbal and written communication skills. Must be computer literate (Word, Excel, and Outlook.) Advanced knowledge of Microsoft Suite is preferred. Must have experience using relational databases. Highly self-motivated with proven organizational skills and attention to detail.

TRANSPORTATION / DRIVING:

This position is not classified as a driving position; however, this individual will be required to have a physical presence at multiple sites (sometimes within the same day). If an employee is required to use a personal vehicle for work-related travel, including attending off-site meetings or appointments with clients or staff, the employee must maintain and provide proof of valid driving credentials and automobile insurance in accordance with applicable law and company policy.  

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. General business/office/shelter environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. The ability to navigate stairs may also be required. As we are open 24/7, Staff may be required to work occasional weekend days or holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. This is a Full-Time 40 hour per week position.

KNOWLEDGE/TRAINING:

Has and/or willing to obtain training and knowledge in the following areas: Understanding of trauma-informed care, youth development principles, and barriers faced by youth experiencing homelessness.

SUPERVISORY DUTIES:

Not Applicable. This position does not supervise other staff members.

EQUIPMENT USED:

Telephones, computers, computer peripherals, Microsoft Suite, ETO, HMIS, and other relational database programs, email, and internet programs.

ADDITIONAL:

As our agency provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.

We Are an Equal Opportunity Employer

Covenant House California (CHC) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. CHC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHC will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.

Covenant House California is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require accommodation due to a disability to complete this application OR to participate in other aspects of the hiring process for which you have received an invitation, please reach out to our HR team. Contact us at 1-323-461-3131, Monday through Friday, 7 a.m. to 4 p.m., Pacific Time or email us at HR@covca.org.

If you are experiencing issues submitting your application and accompanying materials, please email HR@covca.org.

Data Quality Assurance Associate

Join Covenant House California to strengthen data quality, support program teams, and help demonstrate meaningful outcomes for young people overcoming homelessness.

About Covenant House California

Data Quality Assurance Associate

Join Covenant House California to strengthen data quality, support program teams, and help demonstrate meaningful outcomes for young people overcoming homelessness.